Shipping policy

Shipping Policy

Last Updated: 11/25/2024

At TheJuJu512, we are committed to delivering your custom-made products as quickly and efficiently as possible. Please review the details of our shipping policy to understand how your order will be processed and delivered.

Order Processing

  • Made-to-Order Products: All items are custom-made and fulfilled by our trusted print-on-demand partner, Printify. This means your product is created specifically for you after your order is placed.
  • Processing Time: Orders are typically processed within 2-7 business days. Processing times may vary depending on the product and demand.

Shipping Times

Once your order is processed, shipping times depend on your location:

  • United States: Estimated delivery within 3-7 business days after processing.
  • International: Estimated delivery within 7-20 business days, depending on your location and customs clearance.

Please note: Shipping times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as carrier delays or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method selected.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • You can use the tracking number provided to monitor your shipment status.

Lost, Stolen, or Delayed Shipments

While we strive to ensure smooth delivery, TheJuJu512 is not responsible for:

  • Lost or stolen packages after they are marked as delivered.
  • Delays caused by shipping carriers or customs.

If you believe your package is lost or stolen, please contact us at [Your Email Address], and we will do our best to assist you.

Incorrect or Undeliverable Addresses

  • It is the customer's responsibility to provide the correct shipping address at checkout.
  • Orders returned due to an incorrect or undeliverable address may be reshipped at the customer’s expense.

International Orders

  • Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.
  • Customs clearance may cause additional delays beyond our control.

Contact Us

If you have any questions or concerns about your shipment, please reach out to us at help@thejuju.org. We’re here to help!